Question 1

What happened to my Order?

Accepted Answer

You can enquire the status of your order at any time in My orders (http://shop.mango.com/registroExterno.faces?op=listaPedidos)in the My account section. If you are not registered at soilofindia.com, you can access directly in the Orders (http://shop.mango.com/loginPedidos.faces)section. In that case, you will have to enter your e-mail address and order number.

For your information an email is in any case sent to you when your order leaves our warehouse.

Question 2

Can I change or cancel my Order?

Accepted Answer

We regret that this is not possible.

Question 3

Why have I not received a confirmation of my Order ?

Accepted Answer

It can take up to 2 hours, post purchase, before you receive an email confirming your order.
If you have placed an order and still have not received any order confirmation within 2 hours from the time you placed your order, please contact customercare@soilofindia.com(mailto:customercare@soilofindia.com)

Question 4

Is an exchange of items possible?

Accepted Answer

We deeply regret the non availability of any exchange as all products are handmade and procured from virtually inaccessible terrains. In case of any query in this regard please feel free to connect with  customercare@soilofindiad.com (mailto:customercare@soilofindiad.com)who will endeavor to make your post purchase experience as rewarding as you had expected.

Question 5

What if part of my Order is missing?

Accepted Answer

If an item is missing from the parcel although it is stated on your delivery note, please contact customercare@soilofindiad.com.(mailto:customercare@soilofindiad.com) Do state your order number and the item number or product name of the missing item/s and we will revert on its status at the very earliest.

Question 6

What if I receive a faulty or incorrect item?

Accepted Answer

Please connect with customercare@soilofindiad.com (mailto:customercare@soilofindiad.com)to get the desired resolve.

Question 7

Do I have to purchase a minimum amount?

Accepted Answer

There is no minimum purchase amount except if you wish to avail of our FREE World-Wide Shipping offer, at USD 199 or more.

FREE SHIPPING ABOVE $199

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